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1. A deposit of £200 is payable at the time of booking. The deposit is non-refundable unless UKTOOZ Overland Ltd. is unable to offer the client a place or the client cancels with 14 days of the initial booking date after receiving the UKTOOZ Overland Ltd. Booking Package.
2. The balance of the trip price is due no later than 12 weeks before the date of departure. If the full payment is not received 12 weeks prior to departure UKTOOZ Overland Ltd. may deem the booking cancelled and the deposit forfeited.
3. Cancellation of a booking must be notified in writing and when received by UKTOOZ Overland Ltd. the deposit is forfeited. The client acknowledges that payment for the trip is an intrinsic part of the trips income and contributes towards the overall costs of equipment, vehicle running costs, staff administration etc. and UKTOOZ Overland Ltd. will have incurred a large part of its costs before the actual departure date.
4. A booking is made in the name of the client and is not transferable to another person.
5. The trip cost and local payment cover transport, some relating ferry and train tickets and accommodation, meals and national park entry fees as specified on the website as well as the repair and replacement of camping equipment including stools, cooking equipment & utensils. The expedition leader has sole responsibility for the local payment. UKTOOZ Overland Ltd. guarantees not to increase the trip price once the deposit has been received. Any Local Payment monies remaining at the trip end are non-refundable.
6. The client undertakes to comply with the laws and regulations, whether in respect of health, immigration, currency exchange control or any other matter of all the countries visited during the expedition.
7. The client undertakes to obtain a valid passport and have enough blank pages in the passport for the trip.
7a. UKTOOZ Overland Ltd. undertakes to make all reasonable efforts to assist the client in obtaining visas for the trip, both in United Kingdom and in countries through which we pass, but not outside these areas, and cannot guarantee visa prices and availability of visas. Ultimately visas are the clients own responsibility.
8. The client accepts that he/she will be required to fill in a booking package including signing an acknowledgement of understanding the pre-departure information, a medically fit and able declaration and an UKTOOZ Overland Ltd. indemnity form.
9. It is understood that a minimum of 20 expedition members are required to run any UKTOOZ Overland Ltd. expedition and less than that may result in the cancellation of the expedition. In the event of this happening, all monies paid by the client towards the Expedition Cost only will be refunded. UKTOOZ Overland Ltd. is not responsible for reimbursing equipment, flights, cost of visas, vaccinations and medication etc. purchased by the client in the event of a cancellation.
10. UKTOOZ Overland Ltd. reserves the right to deviate from the advertised expedition route if in their reasonable opinion such deviation is necessary for the safety or wellbeing of any or any one of the members of the expedition or for the satisfactory progress of the expedition. In the event of it becoming necessary to fly over a country or countries in order to satisfactorily and safely continue the expedition, all costs of client's flights will be borne by the client.
11. UKTOOZ Overland Ltd. accepts no responsibility for matters arising out of political disputes, border closures, epidemics, natural disasters, climate, armed robbery, terrorism etc. Should it become necessary to abandon an expedition because of such an event UKTOOZ Overland Ltd. will be entitled to retain such monies received as is necessary to cover costs incurred. Any excess will be refunded.
12. The client accepts that owing to the nature of countries visited, all expeditions involve an element of personal risk and are of a potentially hazardous and unpredictable nature. In many countries visited the basic infrastructure, such as roads, is very poor and therefore less safe than that familiar to people from many western counties. In particular, lack of road markings or warning signs, unmarked speed bumps, seasonal flooding of roads and bridges, local vehicles which are poorly maintained and driven and which are hazardous to other road users etc. are factors beyond the control of UKTOOZ Overland Ltd. The client accepts that in some areas we drive 'off road', and that this involves personal risk when the expedition vehicle can be negotiating rough terrain.
12a. The client accepts that local emergency facilities are usually of a very limited nature. Hospitals outside of large cities often have no accident and emergency facilities and emergency transport facilities can be non-existent.
13. In many countries we visit, the local vehicle accident insurance includes either very limited passenger liability or none at all. UKTOOZ Overland Ltd. has passenger liability insurance for some countries through which we travel but the client acknowledges that in many countries the expedition vehicle does not have the benefit of passenger liability insurance. The client agrees to indemnify UKTOOZ Overland Ltd. against any claim or demand made in respect of any accident, personal injury or loss of life caused to, contracted or suffered by the client during the course of the expedition.
14. Code of Conduct:- If the expedition leader considers the actions or conduct of any client is likely to prejudice the safety or wellbeing of all or any members of the trip or satisfactory progress of the trip then he/she shall be entitled to order the client to leave the trip immediately with no refund of the trip price or local payment and all liability and responsibility that UKTOOZ Overland Ltd. may bear to the client will immediately cease, including any provision for alternative transport.
15. UKTOOZ Overland Ltd. reserves the right to make alterations to an expedition without notice including alterations to the itinerary.
16. In the unlikely event of UKTOOZ Overland Ltd. cancelling an expedition before departure, all monies paid to UKTOOZ Overland Ltd.will be refunded in full. This will be the full extent of UKTOOZ Overland Ltd.'s liability.
17. In the event of any person leaving the expedition of their own accord or in extenuating circumstances being asked to leave by the tour leader, that person will be liable for their own maintenance and expenses and have no claim against UKTOOZ Overland Ltd. whatsoever.
18. The decision of the expedition leader will be final on all matters relating to the satisfactory progress, organization and wellbeing of the expedition. Clients must comply with all reasonable requests of the tour leader. If, in the opinion of UKTOOZ Overland Ltd.'s expedition leaders or directors, the health or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a trip, the client may be excluded from all or part of the trip without refund or recompense. In the case of ill-health UKTOOZ Overland Ltd. may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the trip and UKTOOZ Overland Ltd. shall cease to have responsibility to/for them. No refund will be given for any unused services.
19. UKTOOZ Overland Ltd. reserves the right to decline any booking at its discretion.
20. The information given in the brochure and other literature supplied is given in good faith but no warranty is given that it is correct.
21. No servant, agent or authorized representative of UKTOOZ Overland Ltd. has authority to commit UKTOOZ Overland Ltd. to any liability whatsoever and UKTOOZ Overland Ltd. will not be bound by any statement or representation unless it is in writing and signed by one of the directors.
22. Clients should purchase travel insurance no later than at the time the balance is due in order to cover themselves for their own cancellation or curtailment of their travel plans. It is the client's responsibility to arrange suitable adventure travel insurance with benefits that include cover for any hazardous activities they intend to pursue, as well as personal accident, medical expenses, repatriation and loss and damage to personal effects. The policy must include minimum cover of £500,000 for emergency medical and repatriation expenses. A copy of the client's travel insurance must be shown to the expedition leader at the pre-departure meeting before the start of the expedition. In the event that a client does not have suitable travel insurance they will not be allowed to join the trip.
23. Clients accept that any personal possessions such as valuables, cameras or any monies that are carried on UKTOOZ Overland Ltd.'s own vehicles or any other forms of transport, or left in any accommodation or vehicles or other forms of transport, or left in accommodation provided by UKTOOZ Overland Ltd. or its suppliers during a trip are carried at the clients risk. UKTOOZ Overland Ltd. does not accept responsibility for clients personal possessions or valuables that are lost, stolen, damaged or stolen during the course of a trip.
24. Clients must reimburse UKTOOZ Overland Ltd. for any expenses incurred by UKTOOZ Overland Ltd. on behalf of the client. In particular, this applies to non-compliance with Booking Conditions numbered 6, 7, 8 and 16.
25. Clients accept that the prices quoted for optional activities are approximate as local prices can and do change. Any of the optional activities listed are not necessarily endorsed or recommended by UKTOOZ Overland Ltd. Clients also accept that they undertake any activity at their own risk & their participation is their own decision & does not form any part of their contract with UKTOOZ Overland Ltd. UKTOOZ Overland Ltd. does not take responsibility for cancellations, unreliability of services or safety of operators, agents or contractors.
26. Complaints procedure: If a client has a complaint they should first inform the expedition leader so that they may rectify the matter. If this fails, contact UKTOOZ Overland Ltd. in the UK and we will deal promptly with your complaint. On completion of an expedition complaints must be received within 14 days so they can be effectively dealt with. In the event of a claim for compensation, the client agrees that any such claim must be received by UKTOOZ Overland Ltd. at its UK office within 30 days of the completion date of the trip.
2. The balance of the trip price is due no later than 12 weeks before the date of departure. If the full payment is not received 12 weeks prior to departure UKTOOZ Overland Ltd. may deem the booking cancelled and the deposit forfeited.
3. Cancellation of a booking must be notified in writing and when received by UKTOOZ Overland Ltd. the deposit is forfeited. The client acknowledges that payment for the trip is an intrinsic part of the trips income and contributes towards the overall costs of equipment, vehicle running costs, staff administration etc. and UKTOOZ Overland Ltd. will have incurred a large part of its costs before the actual departure date.
4. A booking is made in the name of the client and is not transferable to another person.
5. The trip cost and local payment cover transport, some relating ferry and train tickets and accommodation, meals and national park entry fees as specified on the website as well as the repair and replacement of camping equipment including stools, cooking equipment & utensils. The expedition leader has sole responsibility for the local payment. UKTOOZ Overland Ltd. guarantees not to increase the trip price once the deposit has been received. Any Local Payment monies remaining at the trip end are non-refundable.
6. The client undertakes to comply with the laws and regulations, whether in respect of health, immigration, currency exchange control or any other matter of all the countries visited during the expedition.
7. The client undertakes to obtain a valid passport and have enough blank pages in the passport for the trip.
7a. UKTOOZ Overland Ltd. undertakes to make all reasonable efforts to assist the client in obtaining visas for the trip, both in United Kingdom and in countries through which we pass, but not outside these areas, and cannot guarantee visa prices and availability of visas. Ultimately visas are the clients own responsibility.
8. The client accepts that he/she will be required to fill in a booking package including signing an acknowledgement of understanding the pre-departure information, a medically fit and able declaration and an UKTOOZ Overland Ltd. indemnity form.
9. It is understood that a minimum of 20 expedition members are required to run any UKTOOZ Overland Ltd. expedition and less than that may result in the cancellation of the expedition. In the event of this happening, all monies paid by the client towards the Expedition Cost only will be refunded. UKTOOZ Overland Ltd. is not responsible for reimbursing equipment, flights, cost of visas, vaccinations and medication etc. purchased by the client in the event of a cancellation.
10. UKTOOZ Overland Ltd. reserves the right to deviate from the advertised expedition route if in their reasonable opinion such deviation is necessary for the safety or wellbeing of any or any one of the members of the expedition or for the satisfactory progress of the expedition. In the event of it becoming necessary to fly over a country or countries in order to satisfactorily and safely continue the expedition, all costs of client's flights will be borne by the client.
11. UKTOOZ Overland Ltd. accepts no responsibility for matters arising out of political disputes, border closures, epidemics, natural disasters, climate, armed robbery, terrorism etc. Should it become necessary to abandon an expedition because of such an event UKTOOZ Overland Ltd. will be entitled to retain such monies received as is necessary to cover costs incurred. Any excess will be refunded.
12. The client accepts that owing to the nature of countries visited, all expeditions involve an element of personal risk and are of a potentially hazardous and unpredictable nature. In many countries visited the basic infrastructure, such as roads, is very poor and therefore less safe than that familiar to people from many western counties. In particular, lack of road markings or warning signs, unmarked speed bumps, seasonal flooding of roads and bridges, local vehicles which are poorly maintained and driven and which are hazardous to other road users etc. are factors beyond the control of UKTOOZ Overland Ltd. The client accepts that in some areas we drive 'off road', and that this involves personal risk when the expedition vehicle can be negotiating rough terrain.
12a. The client accepts that local emergency facilities are usually of a very limited nature. Hospitals outside of large cities often have no accident and emergency facilities and emergency transport facilities can be non-existent.
13. In many countries we visit, the local vehicle accident insurance includes either very limited passenger liability or none at all. UKTOOZ Overland Ltd. has passenger liability insurance for some countries through which we travel but the client acknowledges that in many countries the expedition vehicle does not have the benefit of passenger liability insurance. The client agrees to indemnify UKTOOZ Overland Ltd. against any claim or demand made in respect of any accident, personal injury or loss of life caused to, contracted or suffered by the client during the course of the expedition.
14. Code of Conduct:- If the expedition leader considers the actions or conduct of any client is likely to prejudice the safety or wellbeing of all or any members of the trip or satisfactory progress of the trip then he/she shall be entitled to order the client to leave the trip immediately with no refund of the trip price or local payment and all liability and responsibility that UKTOOZ Overland Ltd. may bear to the client will immediately cease, including any provision for alternative transport.
15. UKTOOZ Overland Ltd. reserves the right to make alterations to an expedition without notice including alterations to the itinerary.
16. In the unlikely event of UKTOOZ Overland Ltd. cancelling an expedition before departure, all monies paid to UKTOOZ Overland Ltd.will be refunded in full. This will be the full extent of UKTOOZ Overland Ltd.'s liability.
17. In the event of any person leaving the expedition of their own accord or in extenuating circumstances being asked to leave by the tour leader, that person will be liable for their own maintenance and expenses and have no claim against UKTOOZ Overland Ltd. whatsoever.
18. The decision of the expedition leader will be final on all matters relating to the satisfactory progress, organization and wellbeing of the expedition. Clients must comply with all reasonable requests of the tour leader. If, in the opinion of UKTOOZ Overland Ltd.'s expedition leaders or directors, the health or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a trip, the client may be excluded from all or part of the trip without refund or recompense. In the case of ill-health UKTOOZ Overland Ltd. may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the trip and UKTOOZ Overland Ltd. shall cease to have responsibility to/for them. No refund will be given for any unused services.
19. UKTOOZ Overland Ltd. reserves the right to decline any booking at its discretion.
20. The information given in the brochure and other literature supplied is given in good faith but no warranty is given that it is correct.
21. No servant, agent or authorized representative of UKTOOZ Overland Ltd. has authority to commit UKTOOZ Overland Ltd. to any liability whatsoever and UKTOOZ Overland Ltd. will not be bound by any statement or representation unless it is in writing and signed by one of the directors.
22. Clients should purchase travel insurance no later than at the time the balance is due in order to cover themselves for their own cancellation or curtailment of their travel plans. It is the client's responsibility to arrange suitable adventure travel insurance with benefits that include cover for any hazardous activities they intend to pursue, as well as personal accident, medical expenses, repatriation and loss and damage to personal effects. The policy must include minimum cover of £500,000 for emergency medical and repatriation expenses. A copy of the client's travel insurance must be shown to the expedition leader at the pre-departure meeting before the start of the expedition. In the event that a client does not have suitable travel insurance they will not be allowed to join the trip.
23. Clients accept that any personal possessions such as valuables, cameras or any monies that are carried on UKTOOZ Overland Ltd.'s own vehicles or any other forms of transport, or left in any accommodation or vehicles or other forms of transport, or left in accommodation provided by UKTOOZ Overland Ltd. or its suppliers during a trip are carried at the clients risk. UKTOOZ Overland Ltd. does not accept responsibility for clients personal possessions or valuables that are lost, stolen, damaged or stolen during the course of a trip.
24. Clients must reimburse UKTOOZ Overland Ltd. for any expenses incurred by UKTOOZ Overland Ltd. on behalf of the client. In particular, this applies to non-compliance with Booking Conditions numbered 6, 7, 8 and 16.
25. Clients accept that the prices quoted for optional activities are approximate as local prices can and do change. Any of the optional activities listed are not necessarily endorsed or recommended by UKTOOZ Overland Ltd. Clients also accept that they undertake any activity at their own risk & their participation is their own decision & does not form any part of their contract with UKTOOZ Overland Ltd. UKTOOZ Overland Ltd. does not take responsibility for cancellations, unreliability of services or safety of operators, agents or contractors.
26. Complaints procedure: If a client has a complaint they should first inform the expedition leader so that they may rectify the matter. If this fails, contact UKTOOZ Overland Ltd. in the UK and we will deal promptly with your complaint. On completion of an expedition complaints must be received within 14 days so they can be effectively dealt with. In the event of a claim for compensation, the client agrees that any such claim must be received by UKTOOZ Overland Ltd. at its UK office within 30 days of the completion date of the trip.
27. It is undestood that on all of our expeditions we do not accept clients for hire or reward while travelling through Europe and Australia. If you choose to accompany us on our vehicle while travlling through Europe and Australia you do so at your own risk with the full knowledge that you are not a paying customer for these parts of the journey as the payment you have made only covers your journey with us from Istanbul to Bali.